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Service Desk Engineer, Leading Financial Services Platform FinTech UK Regional, +$350K HKD

Technical Support

Ref: 224Friday 1 October 2021

Company Summary

  • Our client is a well-established global UK Financial Services Platform Regional
  • Provide IT latest cutting-edge financial services platform to financial institutions for over 11 years.
  • One of the global leaders in their specialized industry. Recently partnered with a leading financial institution to provide their clients trade analytics services.
  • Established over 11 years ago, with +120 employees worldwide. Offices globally, in Asia, Canada, and Europe

 

Job Description

  • After very successful 2021 and new projects, looking for new member to join the team
  • Reporting to the Head of Hong Kong and Global Head of Service Desk
  • Work and manage end-user support of their systems and solutions into HK clients.
  • Be involved in their daily HK user support and act as the first point of contact of clients and internal users.

 

Key Candidate Criteria

  • Must have SQL programming knowledge and usage,
  • Could be Fresh IT Graduate, bootcamp or self-study SQL source education
  • Ideally 1 year previous Support background, either as Tech Support, Helpdesk would be an advantage but not a must
  • Good communication skills, customer service skills and a problem-solving mindset
  • Interest in FinTech. Implementation and Project experience would be massive advantage
  • Can speak fluent English. Cantonese or mandarin not required

 

Office

  • Causeway Bay, Hong Kong
  • Can work from home 3 days per week, expected in office 2 days per week.

 

Salary

  • Up to 350K HKD Annual
  • Commission & Bonus
  • Medical & Other Benefits
  • Generous Annual Leave
  • Incentivize Trips
  • Annual Salary Review & Increase

 

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