+852 6700 6472 WeChat ID: SVARecruitment

SENIOR CUSTOMER TECHNICAL SUPPORT, GLOBAL AI SOLUTION COMPANY, $360k+ HKD ANNUALLY

Technical Support

Ref: 157Thursday 15 April 2021

 

Company Summary:

  • Our client is a trusted AI Solution Company by the Fortune 500 and multinational companies.
  • Their headquarter is in Tseun Wan, Hong Kong.
  • They are focused to empower effortless enterprise communications at scale.
  • Incubated through Cyberport in 2016, currently 30+ people and growing, office in Tsuen Wan.

 

Job Description:

  • After very successful 2020 and new projects, looking for a Senior Customer Technical Support to join the team.
  • Act as Subject Matter Expert in select technological areas to support customers.
  • Responsible to analyse and resolve high-level issues and provide depth technical assistance to account executives, engineers, and product managers.
  • Involved in developing internal and external support documentation including policies, guideline, and knowledge articles.

 

Key Candidate Criteria:

  • At least 2 years of working as Customer Technical Support roles would be preferable.
  • Should be familiar with ZENDESK & JIRA
  • Experience using Docker and Kubernetes
  • Familiar with Cloud technology such as AWS, AZURE, GCP (Google Cloud Platform)
  • Should be familiar with Grafana, Prometheus, Stackdriver, etc.
  • Eager to learn and able to work in start-up, which is very fast paced, har working, proactive environment.
  • Can speak and write English and Cantonese is a must.

 

Office:

  • Hong Kong 

Compensation and benefits:

  • Up to $360K Annually
  • Discretionary Bonus
  • Medical & Other Benefits
  • Generous Annual Leave

 

How to apply:

  • To apply, please click the 'Apply' button below
  • Priority will be given to candidates who will apply directly on our website
  • For a confidential discussion on this or in any jobs that we have on hand please reach out with your CV and contact details at info @ svarecruitment.com