Global level 2 or 3 Technical Support Engineer - Global Smart devices MNC, +$480k HKD

Technical Support

Ref: 121Friday 29 January 2021

Company Summary:

  • Our client is a coalescence of a team of leading telco companies that has grown in revenue from 0 to million US dollars
  • The headquarters is located in Dublin, Ireland. Growing in Asia - Hong Kong, Singapore, Japan and China
  • They have partnered to the world's leading brands. All Apple's European store devices go through them
  • Established 3 and half years and have 80+ employees and will become a billion US dollar business within 3 years


Job Description:

  • After very successful 2020 and new projects, looking for Level 2/3 Technical Support Engineer to join the team
  • Reporting to the Head of IT based in London
  • Act as Subject Matter Expert in select technological areas to support team members
  • Responsible for helping and providing the best support to colleagues during installation and operation of the solutions


Key Candidate Criteria:

  • At least 3 years of working as a Level 2 or Level 3 Technical Support Engineer
  • Must have solid experience in Microsoft Windows, system and network configuration, registry, software installation, troubleshooting, scripting, Active Directory, etc.
  • Good to have knowledge in DNS, Web proxies, Email servers, mail protocols, Web categorization, Web protocols, Anti-Spam and Anti-Malware solutions
  • Knowledgeable in Linux is preferred
  • Can speak fluent English, Cantonese and Mandarin not required



  • Causeway Bay, Hong Kong
  • Can work from home 1 day per week and expected in the office 3-4 days per week.
  • Willing to travel for training and development
  • Ok to travel occasionally to Singapore and Europe for training and on-boarding


Compensation and benefits:

  • Up to 480K HKD Annual + bonuses
  • Medical & Other Benefits
  • Generous Annual Leave
  • Incentivize Trips
  • Annual Salary Review & Increase


How to apply:

  • To apply, please click the 'Apply' button below
  • First priority will be given to candidates who will apply directly on our website
  • For a confidential discussion on this or in any jobs that we have on hand please reach out with your CV and contact details at info @