Company Summary
- Our client is a globally recognized Financial Services firm MNC.
- They help in provide leveraged trading to millions of their customers through their global brands.
- The company was founded in London over 20 years ago. They are working with different brands to bring innovative trading and investing products that meet their expectations for choice, creativity, and control.
- Headquarters is in London and has 6 other locations worldwide. They have over 1000 employees that are currently located in different parts of the World.
Job Description
- Will provide exceptional customer experience and act as a point of contact to our high net worth customers resolving any issues and offering support across their experience.
- Reporting to the Senior Head of the Dubai Office. Will retain and grow your customer portfolio by providing personalized support and access to the information our customers need.
- Providing feedback to relevant departments on customers' needs; expectations and frustrations.
- Answering Chinese customer e-mails, assisting with client deposits, trading, withdrawals, and client training.
Key Candidate Criteria
- Must have a strong background in the forex/banking/finance/fintech/stock exchange industry.
- Must be an experienced customer service manager, previously leading large teams. Preferably at the Assistant VP level.
- Ability to provide Professional Services.
- Fluent in English and Mandarin.
Office
Salary
- Up to 396K AED Annually
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivize Trips
- Annual Salary Review & Increase
Apply
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